Can I cancel recurring monthly services?

Yes. Ongoing recurring services may be canceled with advance written notice as described in your proposal, invoice, agreement, or service terms. Any work already completed, scheduled, or in progress remains payable and non-refundable.

Are deposits or retainers refundable?

Unless otherwise stated in writing, deposits, retainers, onboarding fees, and reserved project fees are non-refundable because they hold project time, planning time, and production capacity.

What if I have a billing question?

If you have a billing or payment question, you may contact Dental Marketing Content through the contact page or by emailing info@dentalmarketingcontent.com.

Dental Marketing Content

Q: Are digital marketing services refundable?

Because services provided by Dental Marketing Content are custom digital services, payments are generally non-refundable once work has started, been scheduled, or been delivered.

Refund and Cancellation Policy | Dental Marketing Content

Refund and Cancellation Policy

This Refund and Cancellation Policy applies to services offered through DentalMarketingContent.com. Because Dental Marketing Content provides custom digital services, content strategy, writing, optimization, audits, social media support, local visibility support, and related marketing work, the policy for refunds is different from what would apply to physical products.

Most services offered through this website involve time, planning, research, analysis, writing, strategy, setup, revisions, and other custom work that begins once a project is accepted, scheduled, or started. As a result, services provided by Dental Marketing Content are generally non-refundable once work has begun, been scheduled, or been delivered.

Effective Date: April 13, 2026

Contact Us About Billing Read Terms & Conditions

Digital Services Are Generally Non-Refundable

Dental Marketing Content provides custom digital marketing services rather than physical merchandise. These services may include website content, blog content, service page content, social media content, content strategy, audits, optimization work, Google Business Profile support, SEO support, AEO support, GEO support, consulting, and related digital deliverables.

      Direct answer: because these are custom digital services, payments are generally non-refundable once work has started, been scheduled, or been delivered.
    

Unlike a physical product, custom digital work cannot be returned once time has been spent, research has been completed, writing has begun, strategy has been developed, or deliverables have been created. For that reason, this business does not operate like a retail store and does not offer open-ended returns on services already performed.

What This Policy Covers

This page is intended to explain how refunds, cancellations, deposits, recurring services, billing issues, and project stoppages are generally handled. If you become a client, this page should also be read together with any proposal, contract, invoice, scope of work, onboarding terms, or written service agreement that applies to your project.

Covered by This Policy

Website content services
Blog writing and content support
SEO, AEO, and GEO content work
Social media content services
Google Business Profile support
Audits, consulting, and strategy work

Important Billing Topics

Non-refundable services
Deposits and retainers
Recurring monthly services
Cancellation notice
In-progress work
Completed deliverables

How to Get Help

Review your proposal or invoice
Check any signed agreement
Review this policy page
Send written billing questions
Use the contact page for support

No Refunds After Work Begins

Once a project has started, been scheduled into the production calendar, or had resources allocated to it, payments are generally non-refundable. This includes time spent on communication, planning, project review, research, optimization analysis, writing, formatting, setup, revisions, strategy development, and delivery preparation.

      Direct answer: if work has already begun in any meaningful way, the related payment is generally non-refundable.
    

Work does not need to be fully finished for this rule to apply. In many cases, billable work begins before the final draft or final deliverable is sent. For example, time may already have been spent reviewing your website, studying your current visibility, planning content structure, gathering inputs, creating outlines, or developing the first version of materials.

No Refunds for Completed or Delivered Work

Once deliverables have been completed, drafted, sent, shared, presented, uploaded, or otherwise delivered, those services are non-refundable. This includes written content, audits, reports, reviews, strategy recommendations, page drafts, blog drafts, social content, local optimization recommendations, and related digital materials.

If a client chooses not to use completed work, does not publish content, delays implementation, changes direction, or decides to stop a project after delivery, that does not create a right to a refund for work already completed.

      Important: choosing not to use, post, publish, or implement completed digital work does not make that work refundable.
    

Deposits, Retainers, and Reserved Project Time

If Dental Marketing Content requires a deposit, retainer, onboarding fee, or reserved project fee, that amount is generally non-refundable unless otherwise stated in writing. These payments help reserve project time, secure scheduling, and cover initial planning or preparation.

      Direct answer: deposits, retainers, onboarding fees, and reserved project payments are generally non-refundable because they hold time and production capacity.
    

When a project slot is reserved, other work may be turned away or scheduled differently. Because of that, reserved time has value even before the final deliverable is produced.

Recurring Monthly Services and Cancellation Notice

Some services may be offered on a recurring monthly or ongoing basis. These services may include content support, monthly blog work, social media support, visibility support, page updates, or other recurring marketing activities. If you are on an ongoing service plan, cancellation usually applies to future work and does not reverse charges for work already completed, scheduled, billed, or in progress.

      Direct answer: recurring services may usually be canceled for future months with advance written notice, but already completed or scheduled work remains payable and non-refundable.
    

Unless a different notice period is stated in your written agreement, proposal, or invoice, written cancellation notice should be provided before the next billing cycle or before new monthly work begins. If your documents specify a notice period, that written term controls.

For best protection and smoother operations, clients should submit cancellation requests in writing by email so there is a clear record of the request date and the services affected.

If a Project Is Paused, Delayed, or Abandoned

If a client pauses a project, becomes unresponsive, delays approvals, stops communication, fails to provide needed materials, or abandons the project after work has started, refunds are not provided for time already spent or work already completed.

In some situations, a paused project may need to be rescheduled based on current availability. Restart fees, updated pricing, or a new timeline may apply if the project resumes later, especially when significant time has passed or scope has changed.

      Important: project delays, client inaction, or abandonment do not create an automatic right to a refund.
    

Revision Requests Are Not Refund Requests

Some services may include revisions, edits, or reasonable updates if stated in the proposal, invoice, package details, or service agreement. Revisions are part of refining deliverables. They are not the same as canceling a project or asking for a refund.

      Direct answer: if revision rounds are included in your service terms, the correct next step is usually a revision request, not a refund request.
    

If a client wants changes that fall within the approved scope and revision policy, those requests may be addressed through the revision process. If requested changes go beyond the original scope, additional fees may apply.

No Guarantee of Marketing Results

Dental Marketing Content provides custom marketing support, content creation, strategic guidance, optimization work, and digital deliverables. However, services are not sold with a guarantee of rankings, traffic growth, lead volume, patient bookings, revenue, or any other specific business outcome.

      Important: dissatisfaction with timing, ranking movement, traffic trends, business response, patient volume, or other performance outcomes does not create a refund right unless a written agreement specifically says otherwise.
    

Marketing results depend on many factors outside direct control, including competition, local market conditions, website history, implementation quality, client response time, business reputation, budget, technical website condition, search engine updates, and platform changes.

Custom Work Cannot Be Returned

Digital service work is custom in nature. Once it is created, researched, drafted, structured, or optimized, it cannot be physically returned like a product. This is especially true for original writing, audits, analysis, editorial work, local visibility work, strategy guidance, and customized recommendations prepared for a specific business.

For that reason, Dental Marketing Content treats delivered or in-progress work as earned service value rather than returnable merchandise.

Chargebacks and Payment Disputes

If you have a billing concern, the best first step is to contact Dental Marketing Content directly so the issue can be reviewed. Filing a payment dispute or chargeback without first attempting to resolve the matter may delay review and may require submission of service records, emails, invoices, project files, and proof of work completed.

      Direct answer: billing questions should be raised directly and in writing first so they can be reviewed before a payment dispute is escalated.
    

Dental Marketing Content reserves the right to provide documentation showing project approval, written communication, work completed, deliverables sent, scheduled services, or policy acceptance in response to a payment dispute.

Exceptions

Any exception to this Refund and Cancellation Policy must be stated clearly in writing by Dental Marketing Content. If a proposal, invoice, service agreement, or custom written arrangement includes different refund or cancellation terms for a specific project, that written agreement controls for that project.

      Important: no verbal statement, assumption, or general expectation changes this policy unless the exception is confirmed in writing.
    

How to Cancel a Recurring Service

To cancel a recurring or ongoing service, send a written request through the contact page or by email. Your request should include your name, business name, email address, the service you want to cancel, and the date you want cancellation to take effect. This helps avoid confusion and creates a clear written record.

Submit a Cancellation Request Email info@dentalmarketingcontent.com